Ticket Lookup


You can view both OrderIT and Trouble Tickets here. If searching by uNID, please select the correct ticket from those listed.

Problems? Call either the Campus Help Desk at 801-581-4000 or the HSC Help Desk at 801-587-6000.


Order IT

Welcome to the Order IT website. All Office of Information Technology (OIT) services are listed below. Based on your University role, please choose the service you'd like to order or begin using.

 


 

Students

Cell Phone Plans
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OIT works with several cellular vendors to provide discounted cellular services to University of Utah departments, employees, and students. More...

Dial-Up Modems
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OIT maintains a dial-up modem pool for campus users to access the campus network remotely via a telephone line. More...

HRE & USA Internet Service
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The Office of Information Technology provides network/Internet services to Housing and Residential Education (HRE) and University Student Apartment (USA) residents. HRE services encompass Gateway Heights, Chapel Glen, Sage Point, Shoreline Ridge, Benchmark Plaza, and Officers Circle. USA services encompass East and West Villages, and the Medical Towers. More...

Mailing Lists
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Campus entities can request and maintain mass email lists for easy distribution to campus groups. More...

Pre-paid Long Distance
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OIT offers a prepaid domestic and international calling service for personal use. This service enables all members of the university community to place low-cost calls from a residence, mobile phone, any off-campus phone throughout the continental United States, and from 16 countries. More...

Software Licensing
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Software Licensing provides an online store to shop for software at academic prices. Software is available for individual use by students, staff and faculty as well as for departmental use. More...

ULogin
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ULogin is a centralized service for uNID & password authentication to campus web applications. More...

UMail
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UMail is the University of Utah campus email service which includes a University email address, contacts, and calendaring. This service is available to all University of Utah employees and students. For departments, OIT will help migrate to the Campus UMail System. More...

VPN Services
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U of U students, staff and faculty can access the Campus Network or campus websites via a Virtual Private Network (VPN). A VPN provides a secure, encrypted connection to a network or website through the Internet from a personal computer. An IP address from the University's IP space is assigned to the connection. Users can choos from the web VPN, the SSL or "mini" AnyConnect Client, or the Cisco VPN "heavy" client. More...

Web Hosting
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OIT hosts websites and applications for University departments, colleges, programs, labs, committees, and some student organizations. More...

Wimba
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Wimba is a suite of online communication tools. It includes a live virtual classroom with 2-way audio, video, interactive whiteboard, computer desktop sharing and chat. More...

Wireless Access
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The University of Utah has widespread campus wireless access, including many outdoor common areas. Options include UConnect, which is encrypted, and UGuest, which is not. More...

uNID Account Management
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A University Network ID (uNID) uniquely identifies you on the University of Utah network for various computing services. Network accounts are primarily for members of the campus community, but accounts can also be set up for affiliates and guests of the University (see Affiliate uNID Accounts and Guest Accounts). More...

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Faculty/Staff

Affiliate uNID Account
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A U Affiliate/Non-Employee form should be completed for non-typical employees working/studying/consulting at the U in some capacity for a period of time longer than 2 weeks, who need access to campus systems but NOT the PeopleSoft database (these individuals need to fill out PAN form). More...

Cabling Installation
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OIT installs and maintains cabling infrastructure on university owned and leased spaces, both on and off campus for telephone, video and data/network systems. More...

Call Center Services
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Call Center Services enable departments to efficiently handle large volumes of incoming calls by distributing them equitably among a designated group of answering positions. More...

Calling Cards
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OIT will provide, through Qwest, calling cards for campus departments. Calling cards can be used while traveling and can be used for both domestic and international calls. More...

Cell Phone Plans
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OIT works with several cellular vendors to provide discounted cellular services to University of Utah departments, employees, and students. More...

Certificate Authority Services
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The Office of Information Technology offers a campus Certificate Authority (CA) service. More...

Complete Network Care
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The Complete Network Care service provides 24/7/365 infrastructure monitoring and notification, problem resolution and disaster remediation services for a flat-fee. More...

Conference Calling
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OIT provides conference calling services for campus departments. This service allows full control of scheduling and participating in conference calls. More...

DMail
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D-mail is a bulk email service that allows users to send out an email message to large University Groups. Any D-mail message must be reviewed and approved at the University VP level. More...

DSL Service
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OIT can provide DSL (Digital Subscriber Line) to campus departments through University of Utah facilities. More...

Database Development
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Upon request, OIT will assist departments with new database development. More...

Database Hosting & Administration
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OIT/ITS provides a secure server for departmental databases. OIT/ITS can also administer hosted databases. More...

Desktop & Server Support
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OIT provides computing & server support for desktop computers and workstations. More...

Dial-Up Modems
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OIT maintains a dial-up modem pool for campus users to access the campus network remotely via a telephone line. More...

Fiber Optic Installation
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OIT will provide fiber optic connections to the University of Utah Network. More...

Guest Accounts (gNID)
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Temporary guest / visitor accounts allowing access to the University of Utah campus network and other restricted services are available to University of Utah departments hosting events or sponsoring visitors. More...

InCommon
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This is a multi-university authentication system that allows InCommon Federation affiliates to use their own credentials to login to other organizations' applications. More...

Mailing Lists
Start Here

Campus entities can request and maintain mass email lists for easy distribution to campus groups. More...

Network Consulting Services
Start Here

OIT Network Operations provides basic consulting services to help support LAN Administrators. OIT Network Operations can help provide resources to diagnose and correct ongoing problems. Additionally, OIT Network Operations can help plan, design and assist you when implementing your department's network. These services are particularly useful when there is a new device, a redesign of the network topology for a new service, or a data center services implementation. More...

Network Time Service
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A certified time synchronization service using standard NTP protocol. More...

Off-Campus Network Connection
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OIT provides a connection to campus IP space via a third party network. This includes voice, video and data circuits. For off-campus facilities only. There is a fee for this service which varies depending on connection type. More...

Pre-paid Long Distance
Start Here

OIT offers a prepaid domestic and international calling service for personal use. This service enables all members of the university community to place low-cost calls from a residence, mobile phone, any off-campus phone throughout the continental United States, and from 16 countries. More...

Secure Instant Messaging
Start Here

Secure IM provides a secure instant messaging (IM) environment for University of Utah personnel. Secure instant messaging allows real time communication between one or more parties, with additional options such as webcam, voice, and email. More...

Security Audit
Start Here

This service provides an in-depth audit of all departmental systems and networks. A security audit seeks to identify security vulnerabilities to protect the integrity of systems and networks the systems reside on. Contact the Information Security & Privacy Office at 801-587-9241 to request an audit. More...

Security Education
Start Here

Training can be provided to departments on current security concerns and best practices. Representatives can speak to University classes, systems administrators, departments, management meetings, and other groups regarding system vulnerabilities and IT security concepts. Contact the Information Security & Privacy Office at 801-587-9241 to request a meeting. More...

Software Licensing
Start Here

Software Licensing provides an online store to shop for software at academic prices. Software is available for individual use by students, staff and faculty as well as for departmental use. More...

Streaming Media Services
Start Here

OIT provides server space and consultation support for streaming media service providers across campus. In some cases we can also provide systems support and consulting services to departments or programs that have streaming media projects that cannot be supported by one of the existing campus service providers. More...

Telephone Lines & Equipment
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OIT will provide telephone sets that are leased for a monthly charge. Phone service includes voicemail. Long Distance - both domestic and international - is an option available per telephone. More...

ULogin
Start Here

ULogin is a centralized service for uNID & password authentication to campus web applications. More...

UMail
Start Here

UMail is the University of Utah campus email service which includes a University email address, contacts, and calendaring. This service is available to all University of Utah employees and students. For departments, OIT will help migrate to the Campus UMail System. More...

UMail BlackBerry Sync
Start Here

UMail BlackBerry Sync allows on-the-go users mobile access to real-time email, calendaring and contacts managed through a BlackBerry device. More...

VPN Services
Start Here

U of U students, staff and faculty can access the Campus Network or campus websites via a Virtual Private Network (VPN). A VPN provides a secure, encrypted connection to a network or website through the Internet from a personal computer. An IP address from the University's IP space is assigned to the connection. Users can choos from the web VPN, the SSL or "mini" AnyConnect Client, or the Cisco VPN "heavy" client. More...

Web Hosting
Start Here

OIT hosts websites and applications for University departments, colleges, programs, labs, committees, and some student organizations. More...

Wimba
Start Here

Wimba is a suite of online communication tools. It includes a live virtual classroom with 2-way audio, video, interactive whiteboard, computer desktop sharing and chat. More...

Wireless Access
Start Here

The University of Utah has widespread campus wireless access, including many outdoor common areas. Options include UConnect, which is encrypted, and UGuest, which is not. More...

uNID Account Management
Start Here

A University Network ID (uNID) uniquely identifies you on the University of Utah network for various computing services. Network accounts are primarily for members of the campus community, but accounts can also be set up for affiliates and guests of the University (see Affiliate uNID Accounts and Guest Accounts). More...

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IT Professionals/Webmasters

Affiliate uNID Account
Start Here

A U Affiliate/Non-Employee form should be completed for non-typical employees working/studying/consulting at the U in some capacity for a period of time longer than 2 weeks, who need access to campus systems but NOT the PeopleSoft database (these individuals need to fill out PAN form). More...

Cabling Installation
Start Here

OIT installs and maintains cabling infrastructure on university owned and leased spaces, both on and off campus for telephone, video and data/network systems. More...

Call Center Services
Start Here

Call Center Services enable departments to efficiently handle large volumes of incoming calls by distributing them equitably among a designated group of answering positions. More...

Campus Active Directory
Start Here

The Campus Active Directory is a centralized Windows Active Directory service for use by all campus departments. More...

Campus Email Gateway
Start Here

OIT provides an email gateway for University departments who run their own email system. More...

Certificate Authority Services
Start Here

The Office of Information Technology offers a campus Certificate Authority (CA) service. More...

Complete Network Care
Start Here

The Complete Network Care service provides 24/7/365 infrastructure monitoring and notification, problem resolution and disaster remediation services for a flat-fee. More...

DSL Service
Start Here

OIT can provide DSL (Digital Subscriber Line) to campus departments through University of Utah facilities. More...

Database Development
Start Here

Upon request, OIT will assist departments with new database development. More...

Delegated Administration
Start Here

Delegated Administration allows departments to manage dept VPN group(s), webCT (for faculty), and UMail accounts within their domain. An OIT delegated admin role is created, which allows IT managers to manage OIT account information using uNID account tools (http://unid.utah.edu). More...

Department VPN
Start Here

OIT Network Operations can provide a VPN service which will provide a range of assigned IP addresses (these can be dynamic or static based) which can be locally administered by a department LAN manager. More...

Desktop & Server Support
Start Here

OIT provides computing & server support for desktop computers and workstations. More...

Dial-Up Modems
Start Here

OIT maintains a dial-up modem pool for campus users to access the campus network remotely via a telephone line. More...

Directory Services
Start Here

uNID and password authentication to U of U applications and systems. More...

Fiber Optic Installation
Start Here

OIT will provide fiber optic connections to the University of Utah Network. More...

Firewall
Start Here

ISO/NetOps will consult and assist to setup or make changes to department firewalls to protect University information on the network. This service includes ACL into systems where it is required. More...

Guest Accounts (gNID)
Start Here

Temporary guest / visitor accounts allowing access to the University of Utah campus network and other restricted services are available to University of Utah departments hosting events or sponsoring visitors. More...

IP Address Management
Start Here

Departments may request permission to manage a particular name or IP space through the centralized IP management system (IP Control). This will allow a requester to add and remove various DNS records for an appropriate domain. If your request doesn't apply to your department administrators, please indicate in the Notes. More...

InCommon
Start Here

This is a multi-university authentication system that allows InCommon Federation affiliates to use their own credentials to login to other organizations' applications. More...

Mailing Lists
Start Here

Campus entities can request and maintain mass email lists for easy distribution to campus groups. More...

Network Consulting Services
Start Here

OIT Network Operations provides basic consulting services to help support LAN Administrators. OIT Network Operations can help provide resources to diagnose and correct ongoing problems. Additionally, OIT Network Operations can help plan, design and assist you when implementing your department's network. These services are particularly useful when there is a new device, a redesign of the network topology for a new service, or a data center services implementation. More...

Network Management
Start Here

Network Management is a basic support service for IT Managers offered through OIT Network Operations. Individual services include network monitoring; routing and network changes; and switch port adds, moves and changes. More...

Network Time Service
Start Here

A certified time synchronization service using standard NTP protocol. More...

Off-Campus Network Connection
Start Here

OIT provides a connection to campus IP space via a third party network. This includes voice, video and data circuits. For off-campus facilities only. There is a fee for this service which varies depending on connection type. More...

Point of Contact Registration
Start Here

Registration in Point of Contact is required to order Network Services More...

Secure Instant Messaging
Start Here

Secure IM provides a secure instant messaging (IM) environment for University of Utah personnel. Secure instant messaging allows real time communication between one or more parties, with additional options such as webcam, voice, and email. More...

Security Audit
Start Here

This service provides an in-depth audit of all departmental systems and networks. A security audit seeks to identify security vulnerabilities to protect the integrity of systems and networks the systems reside on. Contact the Information Security & Privacy Office at 801-587-9241 to request an audit. More...

Security Education
Start Here

Training can be provided to departments on current security concerns and best practices. Representatives can speak to University classes, systems administrators, departments, management meetings, and other groups regarding system vulnerabilities and IT security concepts. Contact the Information Security & Privacy Office at 801-587-9241 to request a meeting. More...

Streaming Media Services
Start Here

OIT provides server space and consultation support for streaming media service providers across campus. In some cases we can also provide systems support and consulting services to departments or programs that have streaming media projects that cannot be supported by one of the existing campus service providers. More...

ULogin
Start Here

ULogin is a centralized service for uNID & password authentication to campus web applications. More...

UMail
Start Here

UMail is the University of Utah campus email service which includes a University email address, contacts, and calendaring. This service is available to all University of Utah employees and students. For departments, OIT will help migrate to the Campus UMail System. More...

UMail BlackBerry Sync
Start Here

UMail BlackBerry Sync allows on-the-go users mobile access to real-time email, calendaring and contacts managed through a BlackBerry device. More...

Vulnerability Assessment
Start Here

Requests can be made by departments for ISO to scan systems such as servers and application for security vulnerabilities. Contact ISO at iso@iso.utah.edu or call the Campus Help Desk: 801-581-4000, option 1 to schedule an assessment. More...

Web Hosting
Start Here

OIT hosts websites and applications for University departments, colleges, programs, labs, committees, and some student organizations. More...

Wireless Infrastructure Support
Start Here

Departments can order wireless coverage for their buildings. OIT Network Operations will provide the centrally supported "UConnect" SSID (Service Set Identifier) as well as a "UGuest" service (which is not secure) for guest access if requested. More...

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